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FAQ's

All FAQ's For Every Service Answered Here!

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Photo Studio Rentals

Frequently asked questions

Is It Possible To Get Photos Back Quicker?


At the moment, we cannot guarantee a shorter turn around time than our 72 hour guarantee.




What Happens If We Take Longer than 72 Hours


100% Refund + Your Photo Edits! (This applies to our www.keyfootageedits.com clients - not our in house photoshoot clients)




Can you do special effects and graphic design to the photos?


No, we clean skin and backdrops and give a solid retouched image, we do not offer any form of graphic design.




What file type do I send?


We recommend any RAW file type. No cell phone images.




What kind of file type will I recieve?


You will recieve a high quality .JPEG or .TIFF file, your choice.




Can I cancel an order


Once your order has been placed, our team gets to work ASAP. We can cancel and refund as long as we have not started on the project.




What If My Submissions Are Unable To Be Edited


If the photos are unable to be edited by our team, based on exposure, image quality or content, we will simply refund the payment and email you with the reason.




Will You Be Posting My Photos For Promo?


We will never do that without your explicit consent





 

Photo Editing
(www.KeyFootageEdits.com) - This pertains to photos submitted for editing by other photographers and outside clients only, not photoshoots done by KeyFootage, LLC 

Frequently Asked Questions

Is It Possible To Get Photos Back Quicker?


At the moment, we cannot guarantee a shorter turn around time than our 72 hour guarantee.




What Happens If We Take Longer than 72 Hours


100% Refund + Your Photo Edits! (This applies to our www.keyfootageedits.com clients - not our in house photoshoot clients)




Can you do special effects and graphic design to the photos?


No, we clean skin and backdrops and give a solid retouched image, we do not offer any form of graphic design.




What file type do I send?


We recommend any RAW file type. No cell phone images.




What kind of file type will I recieve?


You will recieve a high quality .JPEG or .TIFF file, your choice.




Can I cancel an order


Once your order has been placed, our team gets to work ASAP. We can cancel and refund as long as we have not started on the project.




What If My Submissions Are Unable To Be Edited


If the photos are unable to be edited by our team, based on exposure, image quality or content, we will simply refund the payment and email you with the reason.




Will You Be Posting My Photos For Promo?


We will never do that without your explicit consent





Photoshoots

 

Frequently asked questions

Do you have balloons?


We have "Happy Birthday" balloons and number balloons. All other balloons would have to be brought in.




When will I get my photos back?


Selection photos are sent within 24 hours. Final edits are sent no more than 4 days after your selection has been finalized.




Can I bring extra people to the shoot, whether or not they are in the photos?


Yes, that is no problem.




Can I bring in my pet?


Yes, you can.




Can I Pay For Props When I Get There? Or Bring My Own Props?


Yes and Yes!




Do I get photos on a CD or USB?


All files are digitally delivered.




Do you have a make up artist?


We do not have any make up artist on staff, but we do provide a directory that can help you find one.




Do you print?


We provide printing through our edits gallery. Once your edits are delivered to your email. you can order prints and have them shipped directly to you!