Frequently asked questions
Will Somebody Be There To Help Me?
Yes, we help set up your camera settings, position lights and change backdrops for you.
How Many Backdrops Can I Use?
As much as you need! Please keep in mind, changing backdrops, props, and lighting set ups take time and count towards your session time.
What If I Finish Early?
Unfortunately we cannot credit or offer any form of refund for finishing early. Once the space is booked for a rental, the calendar time is blocked from being booked by other clients. If you booked less time than you actually need, you can extend your session, as long as the time is available.
How Do The Lights Connect To My Camera?
We use a wireless trigger system that lets you adjust the power and take photos with our lights wirelessly.
Can I Pay For Props When I Get There?
Yes!
What Are Your Terms/Rescheduling/Cancelation Policy?
-I understand that this is a photo studio rental. Video production is strictly limited to BTS coverage.
-I understand that this rental includes atleast lights, backdrops, modifiers & *NO CAMERA OR PHOTOGRAPHER*
--There is $25 fee (+5 per hour) which must be paid when new date is selected
--Example: 1 Hour Rental Reschedule Fee: $25. 3 Hour Rental Reschedule Fee: $35
--*Same terms apply to sessions booked from bulk packages. Time is not credited back to your package*
--Example: If a session is booked On Monday For Wednesday and you decide to cancel within your 24 hour window but you are also in the 48 hour window. No refund will be given. Can only be rescheduled.
--There is $25 fee (+5 per hour) which must be paid when new date is selected
--Example: 1 Hour Rental Reschedule Fee: $25. 3 Hour Rental Reschedule Fee: $35
-Excessive Oil use may incur a fee of $25 if damage or large stains are left on backdrop